Square support
Registers, Terminals, Readers, and Square Online. Device setup, item and menu builds, offline mode, hardware swaps, and help reading your deposits.
Square help →
Merchant support desk
Your register is down. We answer the phone.
SmarterSwipe supports the businesses that process payments through us. Hardware that will not boot, a deposit that never landed, a menu that needs rebuilding before the dinner rush. Tell us what broke and a technician picks it up.
Real people, in house
Same-day first response
Square, Clover & terminals
First response
Same business day
Who answers
In-house support team
Covers
Square, Clover, and legacy terminals
Open a support request
Fill this out and we will confirm receipt by email. If your business cannot take payments right now, call (725) 900-4640 instead so we can route you to a technician immediately.
What we support
Pick the system you are running
Each one has its own quirks, its own hardware, and its own escalation path. These pages cover what our team handles directly and what has to go upstream.
Clover support
Station, Duo, Mini, Flex, and Go. App installs, printer and cash drawer issues, employee permissions, tip and service charge setup, and batch questions.
Clover help →Payment solutions support
Standalone terminals, gateways, virtual terminals, and everything account side: deposits, statements, chargebacks, rate questions, and PCI.
Account help →
The process
How a support request moves
STEP 01
You open a ticket
Through the form on this page, by phone, or by email. We verify the account using the phone number on file, or your MID plus the last four of your EIN.
STEP 02
A technician picks it up
Most issues get resolved on the first contact. If yours needs hardware, a processor escalation, or a site visit, we tell you that up front.
STEP 03
We close the loop
You get a written summary of what was done and what changed. If a sales partner brought you on, they are copied so nothing falls through.
Reach us
Three ways to get a person
Office
215 E Warm Springs #109
Las Vegas, NV 89118
Mail and scheduled appointments only.
Still stuck?
Open a request and we will get back to you the same business day. If the register is down right now, calling is faster than typing.