A person, not a queue
Our support team is in house. When you call during support hours, you reach someone who can see your account and change something.
About us
We sell payment processing. Then we actually support it.
SmarterSwipe is a merchant services provider based in Las Vegas, NV 89118. We help small and mid-sized businesses take card payments, and we support the systems we put in place for as long as those businesses process with us.
What we do
We are a payment processing ISO and a solutions partner for Square and for Clover through Fiserv. That means we do the parts most merchants dread: choosing the right system, getting the account approved, building the menu or item library, installing the hardware, training the staff, and staying on the phone afterward.
Once a system is live, we stay on it. Our support desk handles the hardware, the configuration, the day to day questions, and the escalations to the processor or manufacturer when an issue is not ours to fix directly.
Who we serve
Most of our merchants are restaurants: quick service, fast casual, pizzerias, taquerias, and full service dining rooms. We also work with retail shops, salons and barbershops, med spas, and home and field service businesses that invoice instead of ringing up a counter.
We support merchants across California, Arizona, and Nevada, with our operations team based in Las Vegas, NV 89118.
Why this site exists
Support is a product, not an afterthought
Most merchants who leave a processor do not leave over rates. They leave because something broke on a Friday night and nobody picked up. This site is the front door to the team that picks up.
We own the escalation
When an issue belongs to the processor or the manufacturer, we open the case and follow it. You should not have to become your own project manager.
Written closure
Every ticket ends with a summary of what was done and what changed, so there is a record you can point back to later.
The team
Who you are dealing with
Leadership
SmarterSwipe was founded by Billy Anderson, who leads the company today. The leadership team runs sales, operations, merchant success, and technology out of our Las Vegas, NV 89118 office.
Support and merchant success
Our merchant success and IT support teams handle day to day tickets, installations, hardware, and post-installation audits. They are the people who answer the number listed on this site.
Need a hand with this?
Open a support request and we will get back to you the same business day. If your business cannot take payments right now, calling is faster than typing.